The most common problems with Dolci and Creami, with tested solutions. If you have a different problem, write to me on the Facebook group or by email.
Normal. Flatten the surface with a spoon and RESPIN. If still dry, add 1 spoon of milk and respin again. Low-fat recipes need more passes.
Forms when freezer is too cold or recipe is low-sugar. Small/flat is fine. If large, thaw 30 sec with hot water + spoon. Never process with a tall dome.
Running hot water for 30-60 seconds on the outside. If not enough, microwave 5-10 seconds. Never force with knives or screwdrivers.
You used too much sugar or too much alcohol. Rest in freezer 30 min and respin. Next time, reduce sugar by 10-15g.
Turn off, unplug, reconnect. Check that the lid is properly closed and bowl correctly inserted. If it persists, call Tefal/Moulinex support.
Three causes: unstable freezer, unbalanced recipe (low fat/sugar), or unsealed beaker. Check freezer temperature with a thermometer.