Refund policy

We want you to be happy with the ICED app. If you are not, we give you your money back.

14 days, full refund

You can request a full refund within 14 days of your first subscription purchase and within 14 days of each annual renewal, no questions asked.

How to ask

Write to info@icedmethod.com with the email you used to buy, reply to your Paddle receipt, or use paddle.net. The refund goes back to the same payment method, usually within 5–10 business days.

Cancelling

You can cancel the renewal at any time from your app profile ("Manage or cancel"): you stay subscribed until the end of the period already paid and are not charged again.

After 14 days

After 14 days the paid period is not refundable, except where the law requires it (for example if the app does not work and we cannot fix it).

Who refunds

Orders are handled by Paddle.com, our reseller and Merchant of Record, which processes the refund.

Updated 1 October 2026 · Terms of sale and use · Refund policy · Privacy notice · info@icedmethod.com